Accessing the iER Platform
iER is a SaaS application. SaaS stands for Software as a Service and can be simply described as software applications delivered over the Internet as a service. Rather than installing software on a computer and having to manage and maintain it, you simply access it from the Internet using a web browser.
Logging into iER
After you have created an InterCall Online account and an iER User Account has been created for you and assigned a Role, you will have the ability to login to the software.
Global iER: https://global.ieradm.intercall.com
Once you click on the link you will be taken to the IOL login page. Enter your username and password
IMPORTANT: Global will ONLY apply to InterCall internal. An External or Wholesale customer will not have access to Global.
iER Search
For users familiar with the previous IC Event Registration tool AMP, one of the most notable changes in the admin area is the vast searching capability. From the Global product all the way down to searching for event registrants, iER Search is a great new feature for users to find what they are looking for with properly constructed search strings. For best results it is important to follow some basic search guidelines: searches must be a minimum of 3 characters and should be complete words and/or names; using the filters can also help to properly focus your search.
Global Search
Upon logging into iER, the first search you will be introduced to is the Global Search. This search option, as you can tell from the name, is a full application search mechanism and will return a result set that includes all public information within the applications.
There are multiple search filters that can be used when searching from the Global Search screen. All filters can be added to your search criteria using the “+” symbol.
Remember: Global Search is a true, index-based search and not simply sub-string matching. For best results, type complete words and/or names.
Tenant Search
Search for and create new tenants by clicking on the Admin tab at the top of your screen, then selecting Manage Tenants. If you want to search for a tenant, just type in the tenant name in the search and press Enter.
You can create a tenant on the same page by clicking the Create Tenant link.
User Search
Search for new users by clicking on the Admin tab at the top of your screen. Then select Manage Users. Type in the name of the user or their owner number and press Enter. Highlight the user and you can edit their roles.
Global Reports
After logging into iER, in order to pull a global report, click on the Admin tab at the top of your screen and click Reports. Once you are at the Reports page, you can use the Calendar to select date ranges, or you can click on the appropriate preset Report Range. Keep in mind that these reports will give information for all events globally within iER. Maximum date range is 90 days, so an annual report will require multiple date ranges to be queried.
From this page, you can pull three different types of reports: Event Summary, Registrant Summary, and Attendee Summary.