Overview


Welcome to InterCall Event Registration – designed to provide InterCall customers with cutting edge professional event registration so they can target and manage their conferencing clients, integrate with other systems, and build their own dynamic, corporate branded registration sites.  


What is iER?


InterCall Event Registration, iER, is the next generation global registration platform built from the ground up on a powerful and dynamic framework using some of the industry’s most advanced technology to produce elegant registration solutions that can be quickly launched to market. As a next gen SaaS tool, iER can be produced and managed from any computer with access to the internet giving it the freedom and flexibility to support any organization, from anywhere, at any time.


Product Evolution


In 2009 InterCall acquired Corvent LLC and along with the addition of that successful web event management team came an advanced and powerful new registration product called the Attendee Matrix Platform, endearingly known as AMP. AMP was in its second generation and brought with it advancements to the existing IC event registration offering at every front. Loaded with multiple custom features, AMP also provided custom fine grain branding professionally delivered by a product development team which combined for immediate value add to the InterCall product portfolio.


With the completion of a global development effort which focused on leveraging years of successful event registration experience, internal and external customer feedback, as well as key advancements to propel the product over its competition, we now have our third generation event registration product, InterCall Event Registration - iER.


Welcome to the team!!


Concepts and Terms


As you’re getting up to speed with iER, it is helpful to get familiar with some key concepts and terms.  They’ll come up frequently as you interact with the product, our documentation, our service offerings, and our service professionals.  The concepts listed below will help you understand more about iER framework and technology.  The terms listed below will help you learn and understand the “language” of iER as well as some of its primary components. 


Concepts


Concept Definition
Cloud Computing

Technology that enables Internet-based services which allows you to interact through a web browser. By using a network of remote servers hosted on the Internet to store, manage, and process data, a user does not have to have or manage applications loaded locally on their computers.

Software as a Service (SaaS)

A software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. Sometimes referred to as “On Demand software”.

Single Sign On (SSO)

A mechanism whereby a single action of user authentication and authorization can permit a user to access multiple related but independent software systems.

Application Program Interface (API)

A set of routines, protocols, and tools for building software applications which provides ways to connect computer software components. An API specifies the way in which different software components can interact with each other and enable content and data to be shared.

Terms


Term Definition
AMP

Attendee Matrix Platform (Legacy IC Registration Software Platform)
iER

InterCall Event Registration
IOL

InterCall Online - is a single access point to all of InterCall’s conferencing services. IOL provides access to tools to schedule and manage meetings, initiate meetings, and manage account information, in addition to having the ability to store a personal library of resources and user support tools via a web interface.
Owner ID

An Owner ID, also known as OID, is an individual identification number of a valid member of an account within a company as it exists within the InterCall ACE database. iER has many OID field entry requirements for admin use and stakeholder verification.
ACE

A Commitment to Excellence – The system used to track customer information (accounts and owners), enter conference call reservations, and much more.
iCRM

The new GUI access point to the data in ACE. iCRM was built to improve the end users ease of use of the legacy ACE system.
iER Global

The entry point for Super Administrators, Administrators, and Support.  
Tenant

The top tier of a client’s account and the entry point for self-service users
Site

Sites have their own custom URL and individual events can be assigned to them. You need a unique Owner Number in order to have a site.
Event Template

Event Templates are required to create events.  A majority of the settings for an event are set and controlled with event templates.  This structure helps to simplify and streamline the event building process.
Event Project

An Event Project is the process of creating an individual event. Event Project names are required and are not the same as Event Titles, thought by default, an event title will pull in the event project name upon first view of the Event Title field.
Event Review

The review process where the event stakeholder, and any others included in the review invitation, are notified that the event build has been completed and is ready for review and approval to publish live.
Offline Event

An Offline Event is an “In-Person” event and/or class that occurs in a physical location.
Online Event

An Online Event is an event that is experienced via the internet and usually on a specific event presentation platform such as Adobe Connect or WebEx.
Venue

A physical location where an offline event can occur. A venue can be associated with an offline event for specific location registration information.
Localization

Specific language selection and adaptation of the portal presentation to accommodate various international languages and regions.


Getting Started


There are two things you need to get started with iER: 

1) A valid Intercall Online (IOL) account with a valid user name and password for web access.

2) You must have a user account and associated roles within iER. Once you have these items configured properly, you can log into iER.


Setting up an IOL account


The first step to getting started with iER is to have an active InterCall Online (IOL) account. In order to have an IOL account you must have access to your Owner ID Number and Web Pin. These can be found in your InterCall iCRM profile or through SalesForce.


To see if you have a valid IOL account that is synced to your InterCall network credentials (SSO), you can go here: https://www.intercallonline.com/ and enter your InterCall user name and password. If you get any errors logging in or you get logged in as a user named “Null!”, then you will need to first call the web support team. This team can review your profile and will either get your IOL account set up and configured for SSO or direct you to open up an SDR if there are any issues needing to be addressed with your InterCall profile.

The Web Support Team phone number is: (+1) 800-374-1852


The team to open up an SDR is: Enterprise.InterCall.Global Support.Customer Care & Operational Support.Intercallonline


Once you have your IOL account, you are one step closer to gaining access to the iER platform.


Requesting an iER User Account


If you have not already been assigned an iER User Account please reach out to the Registration Services group. You can reach them at: (866) 208-3485 or (706) 634-0048. This team will be in charge verifying your level of access and building your account in iER.