Registration issues
For issues linked to event registration, email notifications, login or password issues, click here.

Attendance issues
For issues linked to event attendance, click here.

Webcast technical issues
For technical issues linked with an online event including:

  • Issues encountered while joining the presentation 
  • Questions linked to the 'test your system' pages 
  • Issues with the slides 
  • Trouble with audio or video 

Click here

Telephone issues
For telephone related problems, including: 

  • Issues with the telephone dial-in numbers 
  • Difficulties with the audio registration

Click here

Streaming Support
For Streaming issues, click here.

Recording Support
If you are experiencing issues related to viewing or listening to an archived recording, click here.

General questions
For general questions including: 

  • When is my event taking place?
  • Will I be able to get copies of the slides? 
  • Will there be a recording of the call? 
  • I haven't received my event password. 
  • I have questions about the content of the event. 
  • I'd like to get in touch with the speaker or the hosting organization.  

Click here 

Registration Issues

I just registered for my meeting, what happens next?
  1. You will receive an email confirmation that includes:      
    • A "Click Here to Attend" link.
    • A toll free phone number to call for the audio portion of the meeting, if one has been provided. 
  2. If you can't find your confirmation email, try looking in your spam folder.
  3. Make sure to test your system's compatibility by clicking the link in the System Compatibility section.
  4. At least 15 minutes before your meeting begins, click on the "Click Here to Attend" link in your confirmation email.
  5. After clicking on the "Click Here to Attend" link in your email, you will be directed to a registration page that has an "Attend" button. Click that button to join your meeting.
  6. If audio isn't playing through your computer speakers, the confirmation email may include a toll free number that will allow you to dial in to the audio portion of the event. 

I'm unable to attend the meeting that I registered for. Do I have to officially cancel, or can I just not show up?

For free events, it is not necessary to unregister. If you would like to stop receiving email reminders, you will need unregister. For paid events, it is considered a best practice to unregister.

How do I unregister for my event?

Check your confirmation or reminder notifications for an unregister link. If you no longer have these emails, you will need to reach out to the Presenter, Meeting Organizer, or Event Sponsor.

I'm trying to register multiple people for one meeting, but when I try to register the second or third person, I get a message telling me that I'm already registered. 

After you register one person, the registration system places a cookie in your browser that stops any attempt at multiple registrations. In order to proceed, you will need to delete your browser's cookies. For information on how to do this, follow the link below that pertains to your browser.

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Attendance Issues

I'm registered for my meeting but I can't get in. I'm clicking on the "Click Here to Attend" link in my email message but I'm having trouble accessing the meeting.

Here are a few possible solutions:

  • Your computer or web browser may not have all the software that it needs. Make sure to check the System Compatibility section in your confirmation or reminder emails.  
  • After selecting "Click Here to Attend" from your confirmation or reminder email, be sure to watch for any messages that appear at the top of your browser window asking for your permission to install software.

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Streaming Technical Issues

I'm able to see the slides, but I can't hear anything.  What do I do?

  • Check that your speakers are plugged into your computer, turned on and that the volume is turned up.
  • Check that the volume on your computer is turned up.
  • Utilize the Toll Free phone option (if provided) in your confirmation or reminder emails.

I clicked on the browser test link in my email and downloaded the necessary software but I still can't get into my meeting. What do I do?

After downloading any necessary software you may need to close down your browser, go back to your email message and click on "Click Here to Attend" again.

My computer is stuck on the same screen and nothing is happening. What do I do?

Occasionally when someone presses "Click Here to Attend" before a meeting starts, they are taken to a 'standby' screen. This screen says that it is too early to attend the event. With some computers the screen will stay in standby mode even after the meeting starts. To fix this, hit the F5 key. If that doesn't work, close your browser then go into your confirmation or reminder email and try clicking on "Click Here to Attend" again.

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Telephone issues

I'm having issues with listening to my meeting over the phone.

Please call audio technical support at 1-800-374-1852 and reference your conference ID or audio passcode.

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General Questions

Where is my confirmation or reminder e-mail regarding the event I registered for?

If your organization uses an anti-SPAM security product, it may redirect the emails from our Registration tool to your spam inbox.

If you have signed up for an event and don't see the confirmation e-mail we sent you, check your Spam or Junk folders for any messages related to the event you registered for. Make sure that the domain is in your list of trusted senders.

I missed the event or cannot attend at the scheduled time. Will there be a recording?

If a recording is available it will be emailed to you after the event. This email is typically a "Thank You for Attending" or "Sorry We Missed You" communication and contains a link to view the recording.

Are you approved to provide CEUs, CLE or other type of Continuing Education credits for the event I registered for?

Registration Support does not have information regarding these credits. You will need to ask the Presenter, Meeting Organizer, Event Sponsor, or the Sponsor’s CE Administrator for this information.

Are there advance handouts for the event I that I registered for?

Typically when you attend a meeting online, you can print out the slides that you're seeing. For advance hand outs, you will need to ask the Presenter, Meeting Organizer, or Event Sponsor for this information. 

How do I add the event information to my calendar?

From your confirmation or reminder email, click on "Add to my calendar" under the Event Info section. This will download an *.ics file that you can open with your default email software. 

Lotus Notes does not support opening .ics attachments (Ical) from outside the Lotus Notes application. Instructions are provided below for saving a meeting invitation into a Lotus Notes 8.0 Calendar:

  1. Click the “Add to my calendar” link from your email. 
    • If you are using Internet Explorer, you will be prompted “Do you want to save this file, or find a program online to open it?”
    • Click the “Save” button to save it to your computer.
    • If you are using Mozilla Firefox, you will be prompted “What should Firefox do with this file?”
    • Click “Save to Disk” to save it to your computer.
  2. Drag the saved meeting file to your Lotus Notes application.
  3. The “Import Calendar” window will be displayed. Enter the “Calendar Name”. It is recommended that you use the same Calendar Name, such as “Meeting Invitation”, each time you import a meeting to your Lotus Notes Calendar.
  4. Click “OK” and the meeting will be added to your Calendar.

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If this FAQ does not answer your question or issue, please contact Registration Support at so we may better assist you. Please include in your message the event date, title and a description of the issue. Your email will be responded to within 24 hours.


Should you need immediate registration assistance at the time of a live event, please contact Registration Support at 1-800-493-1594.